Frequently Asked Questions
Straight answers without the agency fog machine.
What is the free leak audit?
We review missed-call handling, follow-up, booking, reviews, advertising attribution, CRM organization, and website contact paths where relevant. You receive a plain-language list of the clearest gaps and the improvements worth considering first.
When and how do I receive the audit?
After you submit the form, we contact you to confirm the business context and agree on the clearest way to deliver the findings. Timing depends on the scope of the review, so we confirm it before beginning.
Do I need to know which service I want?
No. You bring the business context; we identify the gap and recommend a system only when it fits the problem.
How quickly does the missed-call system respond?
The configurable missed-call recovery target is within 60 seconds once the approved callback flow is tested and live. Actual delivery can depend on the connected phone and messaging systems.
Will the automation make up answers?
It is configured around approved services, tone, booking rules, and escalation limits. Questions outside those boundaries are routed to a person.
Do I keep ownership of my accounts and customer data?
Yes. Your business should retain ownership and administrative control of its phone, calendar, advertising, CRM, website, and customer accounts. Access requirements are documented during setup.
What access or tools will you need?
That depends on the system being configured. We request only the accounts and permissions required for the approved work, and we identify those requirements before implementation.
How is customer information handled?
Customer information is used only to operate the approved workflow. Data sources, access, retention, and human handoff rules are reviewed during setup so the system fits the business and the information involved.
How long does implementation take?
Timing depends on the current tools, integrations, content, and approval requirements. The implementation scope and expected schedule are defined after the free leak audit.
Is ongoing support included?
Ongoing monitoring and improvement depend on the selected service scope. We explain what is included, who owns each responsibility, and what support continues before work begins.
How does pricing work?
Pricing is based on the specific system, integrations, and ongoing work required. The audit is used to avoid selling a larger package than the problem needs.
Can this include website, ads, and CRM?
Yes. Where useful, the system can connect creative, attribution, website, chat, booking, review workflows, and follow-up around one customer path.